Jeetcity Privacy Policy

At Jeetcity, we respect your privacy and are committed to protecting the personal data you share with us when you play at our online casino. This Privacy Policy explains how we at Jeetcity collect, use, store, and protect your information when you visit jeetcity.com, register an account, deposit funds, or use our services. By creating an account with Jeetcity Casino, you acknowledge that you have read and understood this policy and agree to how we process your data.

Who We Are

Our platform is owned and operated by Novatrix SRL, registered in Costa Rica, company number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an E-gaming licence issued by the Tobique Gaming Commission (Tobique First Nation, Canada), licence No. 0000002. Any disputes regarding data handling that cannot be resolved directly with our support team may be referred to our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com, or arbitrated with Costa Rica as the seat of arbitration.

Information We Collect

When you register at Jeetcity, use our cashier, or contact our support team, we collect several categories of personal information necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather financial information, including deposit and withdrawal history, payment method details, and transaction records processed through Visa, Mastercard, Skrill, Neteller, ecoPayz, Paysafecard, MiFinity, Trustly, bank transfer, and cryptocurrency processors such as CryptoProcessing.
• We track your gaming activity, including games played, wagers placed, bonus usage, and loyalty point accumulation, to operate our Loyalty Program and VIP tiers.
• We record technical data such as IP address, device type, browser information, and login timestamps for security and fraud prevention purposes.
• We may request Know Your Customer (KYC) documents, including identification, proof of address, and proof of payment ownership, at any time, including documents you have previously supplied.
• We collect communication records when you contact our support team via live chat or email.

Verification Requirements

Our compliance team requires phone number verification before any withdrawal request can be created. If you intend to deposit or bet using Bitcoin, we require identity verification before you make your first crypto deposit or place a bet. If we cannot reach you by email or phone within two weeks of a verification request, your account will be locked and any pending withdrawal cancelled. Winnings may be confiscated if full KYC verification is not completed within 40 days of our request.

How We Use Your Information

We at Jeetcity use the personal data we collect for a number of legitimate business and legal purposes, including the following.

• We use your data to create, manage, and secure your Jeetcity account.
• We process your deposits and withdrawals through our approved payment methods and verify that transactions originate from a payment account held in your own name.
• We use your gameplay data to administer our Welcome bonus, VIP Program, Loyalty Program, tournaments, Daily Riot, Missions, and Lottery promotions.
• We analyze account activity to detect fraud, money laundering, bonus abuse, and violations of our terms, including irregular withdrawal-to-deposit ratios.
• We use contact information to send account notifications, promotional offers where permitted, and important updates regarding our services.
• We retain records to comply with licensing obligations under our Tobique Gaming Commission licence and applicable financial regulations.

Please note that in Sweden and Finland, we do not offer bonuses, promotions, VIP program benefits, or loyalty point exchange, and your data will not be used for such marketing purposes if you reside in these jurisdictions.

Legal Basis and Data Sharing

Our Jeetcity platform processes personal data on the basis of contractual necessity, legitimate business interest, legal compliance, and, where required, your consent. We may share your information with the following categories of recipients.

• Payment processors and financial institutions necessary to complete your deposits and withdrawals, including Novatrix SRL for Paysafe transactions.
• Identity verification and KYC service providers engaged to confirm your identity and prevent fraud.
• Regulatory authorities, including the Tobique Gaming Commission, where required by law or licence conditions.
• Our alternative dispute resolution partner, EGIS, if a complaint is escalated for independent review.
• Third-party game providers, such as Evolution, NetEnt, Pragmatic Play, Microgaming, and other studios listed on our platform, to the extent necessary to deliver gameplay and verify eligibility based on your jurisdiction.
• IT service providers, hosting companies, and cybersecurity vendors who support our infrastructure.

We do not sell your personal data to third parties for their own marketing purposes. Any transfer of data outside your home jurisdiction is carried out with appropriate safeguards in place.

Restricted Jurisdictions

Jeetcity Casino does not accept players from a defined list of restricted countries, including but not limited to the United Kingdom, United States, France, Spain, and numerous other territories detailed in our Terms and Conditions. If you attempt to register or use our services from a restricted location, including through the use of a VPN to bypass geographic restrictions, we reserve the right to suspend your account, decline service, and confiscate winnings. We collect and monitor location-related data specifically to enforce these restrictions and comply with our licensing obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on jeetcity.com to operate our website, remember your preferences, and analyze how our services are used. Our Cookie Policy, available separately, provides further detail on the specific cookies we deploy and how you can manage your preferences through your browser settings.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing authority and applicable financial regulations. If your account remains inactive for 12 months without login or gameplay, an inactive account fee of €20 per month may apply, or the remaining balance if lower, and we retain the associated records in accordance with our regulatory obligations even after this fee is applied.

Data Security

We at Jeetcity implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our systems that process payment information, including cryptocurrency transactions converted using Coinbase Converter rates, are safeguarded through encryption and restricted access protocols. While we take reasonable steps to secure your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These rights may include the following.

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to certain types of processing, including direct marketing.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, you may contact our support team at support@jeetcity.com. We aim to respond to legitimate requests within a reasonable timeframe, though certain requests may be limited by our ongoing KYC and regulatory obligations.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close the account and delete the associated data where legally permissible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please contact our support team at support@jeetcity.com. Our live chat is available 24/7 for general inquiries, and our Resident and Citizen VIP members additionally benefit from phone-contactable personal VIP managers for account-related matters.